Terms Of Purchase

Effective Date: September 17, 2026

BRAND: Sprigvolt®

Website: sprigvolt.com

COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.

COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China

Postal Code: 102600

Email: service@sprigvolt.com

Contact Phone Number: +1 (970) 546-8287

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Sprigvolt® is owned and operated by Beijing Jinchenda Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Jinchenda Technology Co., Ltd.

These Terms of Purchase (“Terms”) apply to purchases made through sprigvolt.com (the “Website”).

By placing an order through Sprigvolt®, you confirm that you have read, understood, and agreed to these Terms, together with the policies referenced in them.

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1. Eligibility to Purchase

You must be legally capable of entering into a binding purchase agreement in your country, state, province, or region to place an order through Sprigvolt®.

If you place an order on behalf of:

• A company
• An organization
• Another individual

you confirm that you have authority to make the purchase on their behalf.

You are responsible for providing complete and accurate:

• Name
• Email address
• Contact information
• Billing information
• Payment information
• Shipping address

Purchases involving children's products should be made by an adult or another person legally authorized to complete the transaction.

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2. Products and Product Information

Sprigvolt® offers products focused on creative play, imaginative exploration, hands-on activities, puzzles, building, storytelling, balance, logic, and family entertainment.

Our collections may include:

• Creative building sets
• Construction toys
• Puzzle toys
• Logic challenges
• Desktop puzzle products
• Character and storytelling sets
• Adventure scene kits
• Balance toys
• Motion and gravity activities
• STEM-inspired toys
• Creative activity products
• Gift-ready play experiences

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, dimensions, materials, recommended ages, package contents, availability, and prices are accurate.

However, minor differences may occur because of:

• Screen settings
• Photography
• Lighting
• Measurement methods
• Manufacturing batches
• Packaging updates
• Product improvements

Product images are provided for illustration purposes.

Packaging, labeling, colors, accessory appearance, or minor design details may vary without materially changing the intended function of the product.

Measurements and weights are approximate unless specifically stated otherwise.

Some Sprigvolt® products may contain:

• Small parts
• Removable components
• Multiple building pieces
• Puzzle elements
• Character accessories
• Cards
• Mechanical components

Customers should review applicable product instructions, recommended ages, labels, and safety information before use.

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3. Prices and Currency

Prices displayed on Sprigvolt® may be shown in the currency applicable to the customer’s selected market or location.

The currency applicable to your order, together with the final amount payable, will be clearly displayed during checkout before you complete your purchase.

Where currency conversion is used, displayed prices may vary due to exchange rates, rounding, taxes, or market-specific pricing. The amount shown and confirmed at checkout will be the amount charged for the order, subject to any additional charges imposed by your payment provider or financial institution.

Sprigvolt® does not control currency conversion fees, foreign transaction fees, or other charges that may be applied separately by banks, card issuers, PayPal, or other payment providers.

Prices may change from time to time. A price change will not normally affect an order that has already been accepted, except where correction of an obvious pricing or technical error is permitted by applicable law.

Promotional prices, coupon codes, discount codes, or other offers may be subject to separate terms. Unless expressly stated otherwise, promotional offers may not be combined.

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4. Order Placement and Acceptance

When you submit an order through Sprigvolt®, you are making an offer to purchase the products shown in your order.

After you place an order, we may send an order-confirmation email.

That email confirms that we have received your order but does not necessarily mean that your order has been finally accepted, fulfilled, or shipped.

We may reasonably review, limit, decline, or cancel an order in circumstances involving:

• Incorrect product information
• Incorrect pricing
• Product unavailability
• Suspected fraud
• Unauthorized payment
• Duplicate orders
• Unusually large order quantities
• Incorrect shipping information
• Incorrect billing information
• Legal or regulatory restrictions
• Technical errors
• Checkout or processing errors

If we cancel an order after payment has been collected, an applicable refund will be returned to the original payment method.

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5. Payment Methods

Available payment methods will be displayed during checkout and may include:

• PayPal
• Major credit cards
• Major debit cards
• Other payment options made available through our checkout provider

Available payment options may vary depending on:

• Customer location
• Device
• Payment provider
• Checkout availability
• Applicable security requirements

Paying with PayPal

Where PayPal is available, customers may be able to pay by:

• Logging in to a PayPal account; or
• Selecting an available debit or credit card payment option through PayPal's payment page

Payment functionality and guest-checkout availability are determined by PayPal.

Paying with Credit or Debit Card

Available card brands will be displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the payment method.
• Your billing information is accurate.
• You authorize the applicable payment provider to charge the total order amount.
• You agree to pay all amounts properly disclosed before checkout is completed.

Sprigvolt® does not directly collect or store your complete credit or debit card number.

Payments are processed using authorized third-party payment providers and their security systems.

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6. Payment Authorization

Your bank, card issuer, PayPal, or other payment provider may:

• Approve a payment
• Decline a payment
• Delay a payment
• Review a transaction
• Request additional verification
• Place a temporary authorization hold

A payment may be declined for reasons including:

• Insufficient funds
• Incorrect billing information
• Card restrictions
• Fraud-prevention checks
• Bank authorization requirements
• Payment-provider limitations
• Expired payment information

Sprigvolt® generally cannot override a decision made by your bank or payment provider.

If your payment is declined, please verify your information and contact your bank, card issuer, or payment provider where necessary.

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7. Shipping Destinations

Sprigvolt® currently ships to:

• United States — all 50 states
• Canada
• United Kingdom
• Australia

Orders may be delivered to valid residential or business addresses within these destinations.

We do not impose additional address-category restrictions, but the delivery address must be:

• Complete
• Accurate
• Valid
• Serviceable by the selected carrier

At this time, we do not offer regular shipping to countries or regions outside the destinations listed above.

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8. Shipping Fees and Free Shipping

Our standard shipping fee is:

USD $2.99 per order

Orders with a discounted merchandise subtotal of more than USD $29.97 qualify for free standard shipping.

The free-shipping threshold is calculated based on merchandise value:

• After promotional discounts and discount codes
• Before shipping charges
• Excluding taxes
• Excluding duties
• Excluding VAT
• Excluding other non-product charges

An order totaling exactly:

USD $29.97

does not qualify for free shipping.

The qualifying merchandise subtotal must be:

More than USD $29.97

For example:

• $29.97 → Standard shipping applies
• $29.98 → Qualifies for free standard shipping

This shipping structure applies to eligible orders shipped to:

• United States
• Canada
• United Kingdom
• Australia

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9. International Duties, Import Taxes and VAT

For eligible orders shipped to:

• Canada
• United Kingdom
• Australia

applicable customs duties, import taxes, and VAT associated with normal shipment are borne by Sprigvolt®.

If a carrier or customs authority unexpectedly asks you to pay customs duties, import taxes, or VAT for an eligible Sprigvolt® shipment, please contact us before making payment whenever reasonably possible.

Email: service@sprigvolt.com

Please provide:

• Order number
• Tracking number
• Amount requested
• Photograph or copy of the request

Customers remain responsible for providing any identification, address confirmation, or other documentation lawfully required by local customs or delivery authorities.

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10. Order Processing and Delivery

Orders are generally processed within:

1–2 business days

after payment has been successfully authorized.

Estimated transit after dispatch:

7–15 business days

Estimated total delivery time:

8–17 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery dates are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Transportation interruptions
• Incorrect delivery information
• Local emergencies
• Force majeure events

Tracking information will be sent to the email address provided with your order when available.

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11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Email: service@sprigvolt.com

Please include:

• Order number
• Requested change

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee order changes or cancellations after an order has entered:

• Processing
• Fulfillment
• Packaging
• Shipment

If cancellation is approved before shipment, the payment will generally be refunded to the original payment method.

After an order has shipped, the order must normally be handled in accordance with our Return & Refund Policy.

Nothing in this section limits any statutory cancellation or withdrawal rights that cannot legally be waived.

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12. Returns and Refunds

Eligible Sprigvolt® products may be returned within:

30 days after delivery

subject to our Return & Refund Policy.

Before returning a product, customers must contact us to request:

• Return authorization
• Return instructions
• Correct return destination

Products returned without authorization may be refused or may experience processing delays.

For voluntary returns, products must generally be:

• Unused
• Undamaged
• Complete
• In substantially the original condition
• Returned with applicable accessories and components
• Returned in original packaging where reasonably possible

These conditions do not apply in the same manner where the return concerns a product that was originally:

• Damaged
• Defective
• Incorrect
• Incomplete
• Non-conforming

Approved refunds are issued to the original payment method.

Please review our separate Return & Refund Policy for complete eligibility requirements, exclusions, procedures, shipping responsibilities, and refund information.

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13. Damaged, Defective, Incorrect or Missing Items

Please inspect your order after delivery.

If your Sprigvolt® order arrives:

• Damaged
• Defective
• Incorrect
• Incomplete
• Missing a product
• Missing included parts or accessories

please contact us within 7 days after delivery whenever reasonably possible.

Please provide:

• Order number
• Product name
• Description of the issue
• Clear photographs or video
• Photographs of packaging
• Photograph of the shipping label where relevant
• Details of missing or incorrect components
• Other information reasonably necessary to review the claim

For multi-component toys, please compare package contents with the applicable instructions or contents list.

Depending on the circumstances, we may provide:

• Replacement
• Replacement component
• Reshipment
• Exchange
• Partial refund
• Full refund
• Another remedy required by applicable law

Do not dispose of the product or packaging until our review has been completed or we confirm disposal is permitted.

The requested 7-day reporting period does not eliminate any longer mandatory statutory right.

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14. Return Shipping

If an eligible product is confirmed to be:

• Damaged
• Defective
• Incorrect
• Otherwise non-conforming

and a return is required, Sprigvolt® will cover reasonable return-shipping costs.

We may provide:

• Prepaid return label
• Arranged return service
• Approved return-shipping reimbursement
• Other appropriate return instructions

For returns caused by:

• Change of mind
• Ordering the wrong product
• No longer wanting the product
• Other non-quality-related reasons

the customer is generally responsible for return-shipping costs.

Original shipping charges are generally non-refundable for voluntary non-quality returns.

Original shipping charges may be refunded where the product was damaged, defective, incorrect, or where applicable law otherwise requires reimbursement.

Do not send any product back without authorization.

The correct return address will be provided after your return request is approved.

Do not automatically send returns to the registered company address shown in these Terms.

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15. Failed Delivery and Returned Packages

Customers are responsible for ensuring that:

• Shipping information is accurate.
• The address can receive the shipment.
• Packages are collected where collection is required.

A package may be returned because of:

• Incorrect address
• Incomplete address
• Failed delivery attempts
• Refusal
• Failure to collect the package
• Customer-related delivery issues

Any reshipment or refund will be reviewed according to the circumstances and applicable consumer law.

Where permitted, additional carrier or reshipping charges may apply when failed delivery resulted from inaccurate customer information, refusal, or failure to collect the package.

If failed delivery resulted from Sprigvolt® or carrier error, an appropriate resolution will be provided.

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16. Product Use and Toy Safety

Sprigvolt® products must be used only for their intended purpose and in accordance with applicable:

• Instructions
• Age recommendations
• Safety warnings
• Labels
• Packaging information

Before allowing a child to use a product, a parent, guardian, caregiver, or other responsible adult should review the applicable product information.

Some toys may contain:

• Small parts
• Removable pieces
• Moving components
• Magnetic components
• Multiple accessories

where specifically described on the applicable product page or packaging.

Products should not be used by children below the recommended age where doing so would be inappropriate or unsafe.

Adult supervision should be provided where recommended.

Before each use, inspect products for:

• Damage
• Cracks
• Broken parts
• Loose components
• Excessive wear
• Other conditions that may make use unsafe

Stop using a product if it appears damaged, defective, or unsafe.

Unless expressly stated and supported for a particular product, Sprigvolt® does not guarantee any specific:

• Educational result
• Cognitive improvement
• Developmental outcome
• Behavioral result

Nothing in these Terms excludes or limits any product-safety responsibility or consumer right that cannot legally be excluded.

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17. Promotions and Discount Codes

Sprigvolt® may offer:

• Promotional discounts
• Coupon codes
• Free gifts
• Bundles
• Limited-time offers
• Seasonal promotions

Unless otherwise stated, promotions:

• Are valid only during the stated promotional period
• May apply only to selected products
• May be limited by customer or location
• May have minimum-purchase requirements
• May have order-quantity limitations
• Cannot be exchanged for cash
• Cannot be applied retroactively
• May not be combined with other promotions

We may cancel or correct a promotion affected by:

• Fraud
• Misuse
• Unauthorized distribution
• Obvious pricing errors
• Technical errors

where permitted by applicable law.

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18. Errors and Product Availability

Sprigvolt® may correct:

• Typographical errors
• Incorrect product information
• Pricing errors
• Availability errors
• Specification errors
• Promotional errors
• Technical mistakes

If an error affects an order you have already submitted, we will contact you where reasonably possible.

Depending on the circumstances, we may offer you the choice to:

• Proceed using corrected information; or
• Cancel the affected product or order and receive an applicable refund

Nothing in this section limits mandatory consumer rights.

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19. Limitation of Liability

To the maximum extent permitted by applicable law, Sprigvolt® and Beijing Jinchenda Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase or product use where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable liability relating to:

• Fraud
• Willful misconduct
• Personal injury where liability cannot be excluded
• Product-safety obligations
• Mandatory consumer protections
• Other non-excludable rights or liabilities

Your statutory consumer rights remain unaffected.

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20. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• Epidemics or public-health emergencies
• War
• Civil unrest
• Government action
• Customs interruption
• Labor disputes
• Transportation disruption
• Carrier failure
• Utility failure
• Internet-service interruption

We will make reasonable efforts to minimize disruption and complete affected orders where possible.

Nothing in this section removes consumer rights that cannot lawfully be excluded.

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21. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to:

Beijing Jinchenda Technology Co., Ltd.

without excluding mandatory consumer protections that apply in the customer's:

• Country
• State
• Province
• Region

To the extent applicable, laws of the People's Republic of China may apply to matters concerning the operating company and its contractual obligations.

However, if local consumer law provides rights or remedies that cannot be waived or limited by contract, those protections will continue to apply.

Before beginning formal proceedings, customers are encouraged to contact us so that we may attempt to resolve the issue through customer service where appropriate.

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22. Severability

If any provision of these Terms is determined to be:

• Unlawful
• Invalid
• Unenforceable

that provision will be enforced or limited to the maximum extent permitted by law.

The remaining provisions will remain effective.

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23. Changes to These Terms

Sprigvolt® may update these Terms to reflect changes to:

• Products
• Payment methods
• Shipping practices
• Return procedures
• Business operations
• Legal requirements

The current version will be posted on this page with an updated effective date.

The Terms in effect when your order is placed will generally apply to that purchase unless applicable law requires otherwise.

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24. Contact Us

For questions regarding:

• Orders
• Payments
• Billing
• Shipping
• Returns
• Refunds
• Damaged products
• Missing components
• These Terms of Purchase

please contact:

BRAND: Sprigvolt®

Website: sprigvolt.com

Email: service@sprigvolt.com

Contact Phone Number: +1 (970) 546-8287

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.

COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China

Postal Code: 102600

When contacting us regarding an existing purchase, please include your order number whenever possible.