Shipping policy
Effective Date: September 17, 2026
BRAND: Sprigvolt®
Website: sprigvolt.com
COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.
COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Sprigvolt® is owned and operated by Beijing Jinchenda Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Jinchenda Technology Co., Ltd.
At Sprigvolt®, we want the experience of discovering a creative toy to remain simple and enjoyable from checkout through delivery.
Whether you are ordering a building set, puzzle challenge, character play set, imaginative activity, tabletop toy, or gift for a curious mind, we aim to provide clear shipping information, reasonable delivery estimates, convenient tracking, and responsive customer support.
This Shipping Policy explains where we ship, processing and delivery times, shipping costs, tracking, customs and import charges, address changes, delivery issues, damaged or missing items, and related shipping procedures.
1. Shipping Destinations
Sprigvolt® currently ships to:
- United States — all 50 states
- Canada
- United Kingdom
- Australia
At this time, we do not offer regular shipping to countries or regions outside the destinations listed above.
Shipping availability remains subject to carrier serviceability and applicable transportation or legal restrictions.
Customers must provide a complete and valid delivery address that can be serviced by the applicable carrier.
If we are unable to ship to a particular address, we may contact you for additional information or cancel and refund the affected order where necessary.
2. Order Processing Time
Our standard order processing time is:
1–2 business days
Business days are Monday through Friday, excluding applicable public holidays.
Processing may include:
- Payment verification
- Order confirmation
- Product preparation
- Checking applicable components and accessories
- Packaging
- Preparing shipping documentation
- Transfer to the applicable shipping carrier
Orders placed on weekends or public holidays generally begin processing on the next business day.
During major sales, promotional events, holidays, new-product launches, or periods of unusually high order volume, processing may occasionally require additional time.
If there is a material delay affecting your order, we may contact you using the information provided during checkout.
3. Estimated Delivery Time
Once an order has been processed and dispatched, the estimated transit time is:
7–15 business days
Our typical estimated order timeline is therefore:
Processing: 1–2 business days
Transit: 7–15 business days
Estimated Total Delivery Time: approximately 8–17 business days
The estimated total delivery time begins from the first business day on which processing starts.
Delivery estimates are not guaranteed delivery dates.
Actual delivery time may vary because of:
- Destination
- Carrier conditions
- Severe weather
- Transportation interruptions
- Public holidays
- Seasonal shipping demand
- Customs processing
- Local delivery conditions
- Incorrect or incomplete delivery information
- Government restrictions
- Natural disasters
- Events outside our reasonable control
4. Standard Shipping Fee
Sprigvolt® offers a simple standard shipping structure across our supported destinations.
Standard Shipping
US$2.99 per order
This standard shipping fee applies to eligible orders that do not qualify for free shipping.
Where applicable, the shipping charge will be displayed during checkout before you complete payment.
We do not add undisclosed packaging or handling charges after an order has been submitted.
5. Free Shipping
Sprigvolt® offers free standard shipping when the qualifying merchandise subtotal is:
More than US$29.97
The threshold is strictly greater than US$29.97.
For example:
- US$29.97 → does not qualify
- US$29.98 → qualifies
The free-shipping threshold is based on the discounted merchandise subtotal after applicable product discounts and before shipping charges.
Unless otherwise expressly stated, the calculation does not include:
- Shipping charges
- Taxes
- Customs duties
- Import taxes
- VAT
- Other non-product charges
Free standard shipping is available on qualifying orders shipped to:
- United States
- Canada
- United Kingdom
- Australia
Promotional campaigns may occasionally have different free-shipping terms. Any such terms will be disclosed as part of the applicable promotion.
6. International Shipping
Canada, the United Kingdom, and Australia are treated as supported international destinations under this Shipping Policy.
Estimated transit time for these destinations is generally:
7–15 business days after dispatch
International orders may take longer in some cases because of:
- Customs clearance
- Border processing
- Destination-country procedures
- Local carrier conditions
- Local postal networks
- Public holidays
- Seasonal demand
Customers should ensure that the recipient name, address, postal code, telephone number, and other delivery information are accurate and complete.
7. Customs Duties, Import Taxes and VAT
For eligible orders shipped to:
- Canada
- United Kingdom
- Australia
applicable customs duties, import taxes, and VAT associated with normal delivery are covered by Sprigvolt®, unless a different arrangement is clearly disclosed before checkout.
Customers should not normally be required to pay additional customs duties, import taxes, or VAT simply to receive an eligible Sprigvolt® order.
If a carrier or customs authority unexpectedly requests payment relating to an eligible order, please contact us before making payment whenever reasonably possible:
Please include:
- Order number
- Tracking number
- Amount requested
- Copy or photograph of the notice or request
Customers remain responsible for providing documents or information lawfully required by customs or delivery authorities.
Charges resulting from customer-requested special services, inaccurate customer information, refusal to cooperate with customs requirements, or circumstances outside the ordinary import process may be handled separately where permitted by law.
8. Shipping Carriers
Sprigvolt® works with international shipping carriers and local delivery partners depending on the destination and shipment.
Carrier selection may depend on:
- Destination
- Package dimensions
- Package weight
- Service availability
- Fulfillment arrangements
- Local delivery network
A shipment may be transferred from an international carrier to a local delivery partner for final-mile delivery.
We cannot guarantee use of a specific carrier unless expressly agreed in writing.
9. Shipping Confirmation and Tracking
Once your order has been dispatched and tracking information is available, you will normally receive a shipping confirmation email.
The email may include:
- Tracking number
- Tracking link
- Shipping carrier information
- Order details
Tracking information may take approximately:
24–72 hours
after shipment to display the first meaningful carrier update.
A temporary delay in tracking information does not necessarily mean that the shipment is not moving.
If tracking has not updated after a reasonable period, please contact us at:
Include your order number whenever possible.
10. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
This may occur because of:
- Package-size requirements
- Product availability
- Fulfillment arrangements
- Carrier limitations
- Shipping efficiency
When an order is divided into multiple packages:
- Packages may arrive on different dates.
- Separate tracking numbers may be provided.
- One package arriving first does not necessarily mean an item is missing.
Sprigvolt® will not charge additional shipping fees solely because we choose to divide an order into multiple shipments.
11. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State, province, or region
- ZIP or postal code
- Country
- Telephone number
- Email address
Incorrect or incomplete shipping information may result in:
- Processing delays
- Failed delivery
- Package return
- Additional carrier handling
- Loss of delivery time
12. Address Changes
If you discover an error in your shipping address after placing an order, please contact us as soon as possible.
Email:
Please provide:
- Order number
- Original shipping address
- Requested corrected address
We will make reasonable efforts to update the address before fulfillment.
However, because orders may enter processing quickly, we cannot guarantee that a shipping address can be changed once an order has entered processing, fulfillment, or shipment.
Once a package has been handed to the carrier, address changes may also be subject to the carrier's own procedures and limitations.
13. Order Changes and Cancellations
If you wish to cancel or modify an order, please contact Sprigvolt® as soon as possible.
Email:
Include your order number and clearly describe the requested change.
We will make reasonable efforts to assist.
However:
Once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.
We therefore do not guarantee cancellation after an order has been submitted.
If an order is successfully canceled before fulfillment, an applicable refund will generally be returned to the original payment method.
If an order has already shipped, any return or refund request will be handled under our Return & Refund Policy.
Nothing in this section limits any statutory cancellation, withdrawal, refund, or other consumer right that cannot lawfully be waived.
14. Delivery Delays
Most orders are delivered within the estimated timeframe, but delays may occasionally occur.
Possible causes include:
- Carrier disruptions
- Severe weather
- Transportation congestion
- Seasonal shipping volumes
- Customs inspections
- Public holidays
- Local delivery disruptions
- Government restrictions
- Natural disasters
- Unexpected logistics events
If tracking has not updated for an unusually long period, contact:
We may review the shipment and, where appropriate, ask the carrier or logistics provider to investigate.
A delay or temporary lack of tracking updates does not automatically mean that a package has been lost.
15. Lost Packages
If you believe your package has been lost in transit, please contact us.
Provide:
- Order number
- Tracking number
- Delivery address
- Description of the issue
We may initiate or request a carrier investigation.
Please allow reasonable time for the carrier to complete its investigation.
If the carrier or other available evidence confirms that the shipment was lost before successful delivery, Sprigvolt® will review the order and provide an appropriate solution.
Depending on the circumstances and product availability, this may include:
- Replacement
- Reshipment
- Refund to the original payment method
Mandatory consumer rights remain unaffected.
16. Packages Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check your mailbox, porch, entrance, garage, side door, or other possible delivery locations.
- Ask household members.
- Ask neighbors where appropriate.
- Check with building management, reception, concierge, or mailroom staff.
- Review any delivery photograph or proof of delivery provided by the carrier.
- Check whether the carrier left a delivery notice.
Some carriers may scan packages as delivered shortly before physical delivery.
Where appropriate, please allow up to 48 hours after a delivered scan for the package to appear.
If you still cannot locate the shipment, contact:
Please include your order number and tracking information.
We may review carrier records and request additional investigation where appropriate.
17. Damaged, Defective, Incorrect or Missing Items
Please inspect your Sprigvolt® order after delivery.
Because many of our creative toys may contain multiple pieces, puzzle elements, figures, accessories, cards, building components, or other parts, we recommend comparing the contents with the applicable product page, instruction guide, or package list.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
- Missing an item
- Missing an included component or accessory
please contact us within 7 days after delivery whenever reasonably possible.
Email:
Please include:
- Order number
- Product name
- Description of the issue
- Clear photographs or video where appropriate
- Photograph of the shipping package
- Photograph of the shipping label where relevant
- Details of any missing parts or accessories
Please retain the product, accessories, packaging, and shipping materials until we complete our initial review or confirm that they are no longer required.
Depending on the circumstances, available solutions may include:
- Replacement component
- Replacement product
- Reshipment
- Exchange
- Partial refund
- Full refund
The requested 7-day notification period does not eliminate any longer mandatory statutory period available under applicable consumer law.
18. Failed, Refused or Unclaimed Deliveries
A shipment may be returned to the sender or logistics provider if:
- The shipping address is incorrect or incomplete.
- Delivery is repeatedly unsuccessful.
- The recipient refuses the package.
- The package is not collected when collection is required.
- The recipient cannot be contacted.
- Required delivery information is not provided.
If a package is returned for one of these reasons, contact Sprigvolt® so we can review the situation.
Where permitted by law, actual non-refundable carrier costs or reasonable reshipping charges may apply when the failed delivery results from incorrect customer information, refusal, or failure to collect the shipment.
If the failed delivery resulted from an error by Sprigvolt® or the carrier, we will provide an appropriate solution without charging the customer additional shipping costs.
19. Return Shipping Costs
Return shipping is governed by our Return & Refund Policy.
As a general rule:
Damaged, Defective or Incorrect Products
Where an eligible product is damaged, defective, incorrect, or otherwise non-conforming and a return is required:
Sprigvolt® will cover reasonable return-shipping costs.
Change-of-Mind or Other Non-Quality Returns
For eligible voluntary returns that are not caused by a product defect, damage, shipping error, or other fault attributable to Sprigvolt®:
The customer is generally responsible for return-shipping costs.
Do not return a product without first contacting our customer service team.
Approved returns will be provided with the appropriate instructions and return destination.
The registered company address listed in this policy is not automatically our return address. Do not send returns to the company address unless our customer service team specifically instructs you to do so.
20. Original Shipping Charges and Refunds
For voluntary or change-of-mind returns, the original shipping charge is generally non-refundable, unless otherwise required by applicable law.
Where the return results from:
- Damaged product
- Defective product
- Incorrect product
- Sprigvolt® fulfillment error
- Another situation in which applicable law requires reimbursement
the applicable original shipping charge may also be refunded.
Please refer to our Return & Refund Policy for complete refund rules.
21. Customer Responsibilities
To help ensure successful delivery, customers should:
- Provide accurate order information.
- Verify the delivery address before checkout.
- Provide valid contact information.
- Monitor available tracking updates.
- Respond to legitimate carrier or customs requests where required.
- Ensure the delivery location can receive the shipment.
- Inspect products promptly after delivery.
- Retain packaging when reporting damaged, missing, or incorrect items.
- Contact customer service promptly when assistance is required.
Nothing in this section limits mandatory consumer rights.
22. Consumer Rights
Nothing in this Shipping Policy excludes, limits, or replaces consumer protections that cannot lawfully be waived.
Where applicable law gives you mandatory rights relating to:
- Delivery
- Product conformity
- Damaged goods
- Lost shipments
- Cancellation
- Withdrawal
- Replacement
- Refunds
- Other statutory remedies
those rights continue to apply regardless of any provision of this Shipping Policy.
23. Changes to This Shipping Policy
Sprigvolt® may update this Shipping Policy from time to time to reflect changes in:
- Shipping destinations
- Carrier arrangements
- Delivery estimates
- Shipping costs
- Free-shipping thresholds
- Fulfillment procedures
- Business practices
- Applicable legal requirements
The current version will be posted on this page with its effective date.
For an order already placed, the shipping terms applicable when the order was submitted will generally continue to govern that order unless applicable law requires otherwise.
24. Contact Us
For shipping, tracking, delivery, damaged-package, or missing-item questions, contact:
BRAND: Sprigvolt®
Website: sprigvolt.com
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.
COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
When contacting us about an existing shipment, please include your order number whenever possible.