Privacy Policy
Effective Date: September 17, 2026
BRAND: Sprigvolt®
Website: sprigvolt.com
COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.
COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Sprigvolt® is owned and operated by Beijing Jinchenda Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Jinchenda Technology Co., Ltd.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit sprigvolt.com, create or use an account, contact us, place an order, request customer support, or otherwise interact with Sprigvolt® and our products and services.
In this Privacy Policy, “Sprigvolt®,” “we,” “us,” and “our” refer to Beijing Jinchenda Technology Co., Ltd., unless otherwise stated.
By using our website, you acknowledge the personal-information practices described in this Privacy Policy.
Where applicable law requires your consent for a particular processing activity, acceptance of this Privacy Policy does not replace that separately required consent.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Sprigvolt® and our Services.
Information You Provide Directly
We may collect information when you:
- Place or attempt to place an order
- Create or manage a customer account
- Contact customer support
- Request shipping assistance
- Request a return, refund, replacement, or cancellation
- Report a damaged, defective, incorrect, or incomplete product
- Ask about a missing toy piece or accessory
- Subscribe to marketing communications
- Submit a product inquiry
- Submit a review where that feature is available
- Participate in a promotion
- Exercise a privacy right
- Otherwise communicate with us
Information you provide may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information
- Order number
- Order and purchase history
- Product preferences
- Customer-support communications
- Return and refund information
- Shipping and delivery information
- Marketing preferences
- Photographs or videos you voluntarily provide in connection with a product or order issue
- Other information you voluntarily provide
Please do not send passwords, complete payment-card numbers, card security codes, or unnecessary sensitive personal information through ordinary customer-service email.
Payment Information
Payments made through Sprigvolt® are processed by authorized payment and ecommerce service providers.
Payment-related information may include:
- Payment method
- Billing details
- Transaction amount
- Transaction status
- Partial payment-card information
- Payment authorization information
- Fraud-prevention results
Sprigvolt® does not directly store complete credit or debit card numbers on its own servers.
Payment providers may process payment information according to their own privacy and security practices.
Information Collected Automatically
When you visit or interact with sprigvolt.com, we and our service providers may automatically collect information such as:
- IP address
- Device identifiers
- Browser type
- Operating system
- Internet service provider
- Approximate geographic location
- Referring website
- Pages viewed
- Products viewed
- Links clicked
- Search activity
- Shopping-cart activity
- Checkout activity
- Date and time of visits
- Session information
- Cookie identifiers
- Website-performance information
- Error and diagnostic information
- Fraud-prevention and security information
- Marketing attribution information where applicable
This information may be collected through technologies such as:
- Cookies
- Pixels
- Tags
- Local storage
- Server logs
- Similar technologies
Information From Third Parties
We may receive information from third parties that help us operate our business, such as:
- Shopify
- Payment providers
- Shipping carriers
- Fulfillment providers
- Local delivery partners
- Fraud-prevention providers
- Customer-support providers
- Analytics providers
- Advertising or marketing providers where used
- Email-service providers
- Social-media platforms where applicable
- Technology and business-service providers
Information received from such providers may include:
- Order details
- Payment status
- Shipment status
- Tracking information
- Delivery status
- Fraud-risk indicators
- Customer-support information
- Website-interaction information
- Advertising interactions where applicable
2. How We Collect Personal Information
Sprigvolt® may collect personal information:
- Directly from you
- Automatically from your device or browser
- Through cookies and similar technologies
- From Shopify and ecommerce-service providers
- From payment and fraud-prevention providers
- From shipping carriers and fulfillment partners
- From customer-support providers
- From analytics providers
- From advertising and marketing providers where used
- From social-media platforms where applicable
- From publicly available or otherwise legally permitted sources
We aim to collect information reasonably relevant to operating sprigvolt.com, processing purchases, delivering products, providing support, maintaining security, improving our Services, and complying with applicable legal obligations.
3. How We Use Personal Information
We may use personal information for the following purposes.
Providing Products and Services
We may use personal information to:
- Process and confirm orders
- Authorize and document payments
- Prepare orders for shipment
- Arrange shipping and delivery
- Provide tracking information
- Complete deliveries
- Manage customer accounts
- Process cancellations
- Process returns and refunds
- Arrange replacements or missing components
- Respond to customer questions
- Provide after-sales support
For example, if a Sprigvolt® building set, puzzle, character set, or tabletop challenge arrives incomplete, we may use order and contact information to investigate and resolve the issue.
Improving Our Website and Services
We may use information to:
- Understand how visitors use sprigvolt.com
- Analyze website traffic
- Understand product-page engagement
- Improve website design and navigation
- Improve website performance
- Diagnose technical problems
- Remember customer preferences
- Improve checkout
- Improve customer-support processes
- Understand which product categories customers engage with
- Develop or improve products and services
Our goal is to make it easier for customers to discover and purchase creative building toys, puzzles, imaginative play products, tabletop challenges, and other Sprigvolt® products.
Communicating With Customers
We may use contact information to:
- Send order confirmations
- Send payment-related notices
- Send shipping and tracking updates
- Send delivery notifications
- Respond to inquiries
- Provide return and refund information
- Provide missing-component or replacement information
- Send important account or security notices
- Notify customers about material service or policy changes
- Send marketing communications where permitted
Transactional communications are different from marketing communications.
You may continue to receive necessary order, payment, shipping, return, refund, security, or customer-support messages even after opting out of marketing communications.
Security and Fraud Prevention
We may use personal information to:
- Verify transactions
- Detect suspicious activity
- Prevent payment fraud
- Prevent account abuse
- Protect customer accounts
- Prevent unauthorized transactions
- Investigate security incidents
- Protect sprigvolt.com
- Enforce our Terms and policies
- Protect our rights and the rights of customers
Legal and Business Purposes
We may also use personal information to:
- Maintain tax records
- Maintain accounting records
- Maintain transaction records
- Comply with customs requirements
- Respond to lawful government requests
- Comply with consumer-protection obligations
- Establish, exercise, or defend legal claims
- Resolve disputes
- Enforce agreements
- Protect our legal rights
- Complete legitimate corporate transactions such as a merger, acquisition, restructuring, financing, or asset sale
4. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate Sprigvolt®, complete transactions, deliver orders, provide customer support, maintain security, and comply with legal obligations.
Shopify and Ecommerce Services
Our store may use Shopify ecommerce technology to provide:
- Website hosting
- Shopping-cart functionality
- Checkout
- Payment support
- Security
- Analytics
- Ecommerce functionality
Shopify processes information according to its own applicable privacy practices.
Payment Providers
We may provide billing, order, transaction, and verification information to authorized payment providers so they can:
- Process payments
- Confirm authorization
- Prevent fraud
- Process refunds
- Resolve payment disputes
Shipping and Fulfillment Providers
We may provide information such as:
- Customer name
- Shipping address
- Telephone number
- Email address
- Order information
- Delivery details
- Tracking information
to:
- Shipping carriers
- Warehousing providers
- Fulfillment providers
- Customs-processing providers
- International logistics providers
- Local delivery partners
These disclosures are necessary to prepare, ship, track, and deliver Sprigvolt® orders.
Business Service Providers
We may disclose information to providers that assist us with:
- Website hosting
- Data storage
- Customer support
- Email delivery
- Analytics
- Advertising where used
- Marketing where used
- Fraud prevention
- Cybersecurity
- Accounting
- Legal compliance
- Business operations
Service providers may process personal information for authorized purposes or as otherwise permitted by applicable law.
Professional Advisers
We may disclose information to professional advisers where reasonably necessary, including:
- Lawyers
- Accountants
- Auditors
- Insurers
- Consultants
Legal and Safety Disclosures
We may disclose personal information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful court orders
- Respond to subpoenas
- Respond to government requests
- Investigate fraud
- Investigate unlawful activity
- Protect our website or systems
- Enforce contracts and policies
- Protect our customers or others
- Establish or defend legal claims
Business Transactions
If Beijing Jinchenda Technology Co., Ltd. becomes involved in a:
- Merger
- Acquisition
- Reorganization
- Financing
- Sale of assets
- Similar corporate transaction
personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.
5. Cookies and Similar Technologies
Sprigvolt® and service providers supporting our website may use cookies and similar technologies.
These may include:
- Cookies
- Pixels
- Tags
- Local storage
- Server-side technologies
- Similar identifiers
They may be used to:
- Keep sprigvolt.com functioning
- Maintain shopping-cart contents
- Support account functionality
- Support secure checkout
- Remember preferences
- Prevent fraud
- Maintain security
- Measure website traffic
- Understand product-page engagement
- Improve website performance
- Personalize content where permitted
- Measure marketing effectiveness where applicable
- Support advertising where applicable and legally permitted
Strictly Necessary Cookies
These technologies may be necessary for functions including:
- Website security
- Shopping cart
- Checkout
- Payment processing
- Customer-account access
- Order processing
- Fraud prevention
Blocking strictly necessary technologies may prevent parts of the website from working correctly.
Functional Cookies
Functional technologies may help:
- Remember website settings
- Remember preferences
- Improve user experience
- Provide enhanced website features
Analytics and Performance Cookies
Analytics technologies may help us understand:
- How visitors use sprigvolt.com
- Which product pages are viewed
- How visitors navigate between pages
- Whether technical errors occur
- How website performance can be improved
Advertising and Marketing Cookies
If Sprigvolt® uses advertising or marketing technologies, they may be used to:
- Measure advertising campaigns
- Understand advertising interactions
- Perform marketing attribution
- Measure audiences
- Understand customer interests
- Deliver relevant advertising where permitted by law
We do not state that a specific advertising platform is used unless it is actually enabled for Sprigvolt®.
6. Analytics and Advertising
Sprigvolt® may use analytics services to understand how customers interact with our website and to improve our Services.
Where advertising services are enabled, providers may collect or receive information such as:
- IP address
- Device information
- Browser information
- Cookie identifiers
- Approximate location
- Pages viewed
- Products viewed
- Checkout activity
- Purchases
- Referral information
- Advertising interactions
Depending on applicable privacy law, certain advertising-related disclosures may be considered:
- “Sale” of personal information
- “Sharing” of personal information
- Targeted advertising
- Cross-context behavioral advertising
even where Sprigvolt® does not receive money in exchange for the information.
For additional information and available privacy choices, please review our Sprigvolt® — Your Privacy Choices page.
7. Sale or Sharing of Personal Information
Sprigvolt® does not sell personal information in exchange for direct monetary payment.
However, privacy laws in some jurisdictions use broad definitions of “sale” and “sharing.”
Where advertising cookies, analytics technologies, or advertising partners are used, some disclosures may fall within those legal definitions.
Where applicable law provides such rights, customers may request that we limit or stop qualifying:
- Sales
- Sharing
- Targeted advertising
- Cross-context behavioral advertising
Requests may be submitted through our Your Privacy Choices page or by contacting:
Sprigvolt® does not knowingly sell or share the personal information of children under 16 for targeted advertising.
8. Global Privacy Control and Browser Signals
Where required by applicable law and supported by our website systems, Sprigvolt® may recognize valid browser-based privacy preference signals such as Global Privacy Control (GPC).
A recognized GPC signal may be treated as a request to limit qualifying:
- Sale
- Sharing
- Targeted advertising
- Cross-context behavioral advertising
for the browser or device sending the signal.
Because browser preference signals are generally device- and browser-specific, you may need to enable them separately on each browser or device you use.
Not all “Do Not Track” signals follow a uniform or legally recognized technical standard, so sprigvolt.com may not respond to every type of browser signal.
You may also submit a privacy request directly through our Your Privacy Choices page or by contacting us.
9. Marketing Communications
If you separately choose to receive Sprigvolt® marketing communications, we may send information such as:
- New product announcements
- Creative toy collections
- Building-set releases
- Puzzle and tabletop challenge releases
- Gift ideas
- Seasonal promotions
- Special offers
- Store news
You may stop receiving promotional emails by:
- Using the unsubscribe link included in an eligible marketing email; or
- Contacting service@sprigvolt.com
Opting out of promotional communications will not prevent us from sending necessary transactional or service-related messages, including:
- Order confirmations
- Payment notifications
- Shipping updates
- Delivery notices
- Return information
- Refund notifications
- Replacement information
- Security notices
- Customer-support responses
Providing a telephone number during checkout for order, shipping, or delivery purposes does not by itself constitute consent to receive marketing SMS messages.
Where separate consent is legally required for marketing email, SMS, cookies, or advertising technologies, we will rely on the applicable consent mechanism.
10. Legal Bases for Processing
Where applicable data-protection law requires Sprigvolt® to identify a legal basis for processing, we may rely on the following bases.
Performance of a Contract
We may process information where necessary to:
- Process an order
- Process payment
- Deliver products
- Provide tracking information
- Provide customer service
- Handle returns
- Process refunds
- Arrange replacements
- Fulfill our contractual obligations
Legitimate Interests
Where permitted, we may process information for legitimate business purposes including:
- Preventing fraud
- Maintaining website security
- Improving products and Services
- Understanding website performance
- Improving customer experience
- Managing customer relationships
- Protecting legal rights
- Establishing or defending legal claims
Where required, we consider the impact on individuals' privacy rights before relying on legitimate interests.
Consent
We may rely on your consent for activities such as:
- Certain marketing communications
- Optional cookies
- Certain advertising technologies
- Other processing activities where consent is legally required
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
Legal Obligations
We may process personal information where necessary to comply with obligations involving:
- Taxes
- Accounting
- Customs
- Consumer protection
- Product-safety requirements
- Regulatory reporting
- Legal claims
- Lawful government requests
11. Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information.
These may include the right to:
- Confirm whether we process your information
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Request a portable copy of certain information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent
- Limit qualifying use of sensitive personal information
- Limit qualifying sale or sharing
- Opt out of qualifying targeted advertising
- Appeal certain decisions
- Lodge a complaint with an applicable data-protection authority
These rights are subject to applicable legal conditions, exemptions, and verification requirements.
Submitting a Privacy Request
To submit a privacy request, contact:
Email: service@sprigvolt.com
Suggested Subject: Privacy Rights Request
Please describe the privacy right you wish to exercise and provide sufficient information for us to identify the relevant records.
We may request additional information reasonably necessary to:
- Verify your identity
- Confirm your country, state, province, or region
- Locate relevant records
- Prevent unauthorized disclosure
- Protect your account
Please do not send complete payment-card numbers, passwords, government identification numbers, or unnecessary sensitive information by ordinary email.
Authorized Agents
Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.
We may reasonably request:
- Written authorization
- Evidence of the agent's authority
- Verification of the agent's identity
- Verification of your identity
- Direct confirmation from you
unless applicable law provides otherwise.
Appeals
Where applicable law gives you the right to appeal a privacy decision, you may contact:
Email: service@sprigvolt.com
Suggested Subject: Privacy Request Appeal
Please provide:
- Your original request
- Our response
- Why you believe the decision should be reconsidered
Response Times：
Non-Discrimination
Sprigvolt® will not unlawfully discriminate against you because you exercise an applicable privacy right.
Exercising an eligible privacy right will not result in unlawful:
- Denial of products or services
- Different pricing
- Reduction in service quality
- Retaliation
- Discriminatory treatment
Lawful promotions and offers may still be provided where permitted by applicable law.
12. Data Retention
Sprigvolt® retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.
Retention periods depend on factors including:
- Type of information
- Nature of our relationship with you
- Order and transaction requirements
- Delivery requirements
- Return and refund periods
- Customer-support requirements
- Fraud-prevention needs
- Product-safety or complaint records
- Tax and accounting requirements
- Customs requirements
- Legal and regulatory obligations
- Existing or potential disputes
- Applicable limitation periods
For example, we may retain:
Order and transaction information for the period reasonably necessary to complete purchases, process refunds, maintain financial records, respond to disputes, and comply with tax or accounting obligations.
Shipping and delivery information for the period reasonably necessary to complete delivery, investigate lost or damaged packages, and maintain transaction records.
Customer-support records for the period reasonably necessary to resolve the relevant issue, maintain service history, prevent abuse, and handle related disputes.
Return, refund, and replacement records for the period reasonably necessary to complete the request, prevent fraud, and maintain financial or consumer-service records.
Marketing preferences for as long as reasonably necessary to maintain your subscription or opt-out preference and demonstrate compliance with applicable marketing requirements.
Cookie and website-interaction information according to the lifespan or retention period associated with the relevant technology or service provider.
When personal information is no longer reasonably necessary, we may:
- Delete it
- Anonymize it
- Aggregate it
- Securely dispose of it
subject to applicable legal obligations.
13. Data Security
Sprigvolt® uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These may include:
- Secure website connections
- Access controls
- Authorized payment providers
- Fraud-detection measures
- Account authentication
- Service-provider security requirements
- Internal information-handling procedures
However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
You are responsible for protecting your account credentials and should notify us if you believe your account or personal information may have been compromised.
14. International Data Transfers
Sprigvolt® operates through Beijing Jinchenda Technology Co., Ltd. in China and works with ecommerce, payment, shipping, technology, customer-support, and other service providers that may operate in different countries.
As a result, personal information may be transferred to, stored in, or processed outside your country or region of residence.
Those countries may have privacy and data-protection laws that differ from the laws where you live.
Where required by applicable law, we take reasonable steps designed to use appropriate:
- Contractual
- Organizational
- Technical
- Legal
safeguards for international transfers.
15. Children's Privacy
Sprigvolt® sells toys and creative play products that may be used by children, but sprigvolt.com is intended for parents, guardians, adults, and other customers capable of making purchases and is not designed to collect personal information directly from children under 13.
We do not knowingly collect personal information directly from children under 13 through the website.
Children should not:
- Create customer accounts
- Submit orders
- Provide payment information
- Subscribe to marketing communications
- Send personal information to us
without appropriate parent or guardian involvement where required.
If you are a parent or guardian and believe a child under 13 has provided personal information directly to Sprigvolt® without appropriate authorization, contact:
We will review the request and take appropriate steps where required by applicable law.
The fact that certain Sprigvolt® products are intended for children does not mean that the ecommerce website itself is directed to children for purposes of collecting their personal information.
16. Third-Party Websites
Sprigvolt® may contain links to:
- Payment services
- Shipping providers
- Social networks
- External resources
- Other third-party websites
These third parties operate independently and maintain their own:
- Privacy policies
- Terms
- Security practices
- Data-processing practices
Sprigvolt® is not responsible for independent third-party privacy practices, security, content, or availability.
We encourage you to review the privacy policy of a third-party service before submitting personal information to it.
17. Changes to This Privacy Policy
Sprigvolt® may update this Privacy Policy to reflect changes in:
- Our products
- Our Services
- Website functionality
- Business operations
- Privacy practices
- Cookies or similar technologies
- Service providers
- Legal requirements
- Regulatory requirements
When we update this Privacy Policy, we will publish the revised version on this page and update the Last Updated date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
Continued website use alone will not replace a separate consent where applicable law requires one.
18. Contact Information
If you have questions about:
- This Privacy Policy
- How Sprigvolt® handles personal information
- Cookies
- Advertising or analytics
- A privacy request
- Your privacy choices
- A suspected privacy or security concern
please contact us:
BRAND: Sprigvolt®
Website: sprigvolt.com
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Operating Company: Beijing Jinchenda Technology Co., Ltd.
Company Address: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
When contacting us about a privacy request, please provide enough information for us to understand the request and locate the relevant records.
We may verify your identity before completing certain requests where permitted or required by applicable law.