Contact
Effective Date: September 17, 2026
BRAND: Sprigvolt®
Website: sprigvolt.com
COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.
COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Sprigvolt® is owned and operated by Beijing Jinchenda Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Jinchenda Technology Co., Ltd.
We’re here to help with any questions you may have.
Whether you need assistance with an order, have questions about one of our creative toys, need help understanding product features or age recommendations, want assistance with shipping or returns, or simply want to get in touch, the Sprigvolt® customer support team will be happy to assist you.
Email: service@sprigvolt.com
You can contact us regarding:
- Product information and specifications
- Creative building sets
- Puzzle and logic toys
- Character and storytelling play sets
- STEM-inspired activities
- Balance and coordination toys
- Recommended ages and product features
- Package contents and accessories
- Order confirmation
- Payment questions
- Order changes or cancellation requests
- Shipping and tracking
- Delivery delays
- Damaged, defective, incorrect, or missing products
- Missing product pieces or accessories
- Returns and refunds
- Privacy requests
- Website or account assistance
- General customer service questions
Contact Phone Number
Contact Phone Number: +1 (970) 546-8287
Telephone support is available during our regular customer support hours.
If we are unable to answer your call, please contact us by email and include the details of your request so our team can assist you as efficiently as possible.
Customer Support Hours
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Messages received outside regular customer support hours will generally be reviewed on the next business day.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Order Assistance
If you have already placed an order, please include the following information when contacting us:
- Your full name
- Your order number
- The email address used to place the order
- The product name
- The applicable product variation, if relevant
- A clear description of your question or issue
Providing complete information will help us locate your order and assist you more efficiently.
For security reasons, please do not send passwords, complete credit or debit card numbers, security codes, or other unnecessary sensitive financial information by email.
Product Questions
If you have a question before purchasing a Sprigvolt® product, please include the product name whenever possible.
Our customer support team can help with available product information concerning matters such as:
- Product dimensions
- Materials
- Package contents
- Recommended age
- Play style
- Product variations
- Included accessories
- Storage information
- General use instructions
Please review the applicable product page, packaging, instructions, age recommendations, and safety warnings before use.
Age recommendations are intended as general guidance and do not replace appropriate adult judgment or supervision.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, incomplete, or with missing pieces, please contact us as soon as reasonably possible.
When contacting us, please provide:
- Your order number
- The product name
- A clear description of the issue
- Clear photographs or video showing the problem where appropriate
- Photographs of the packaging and shipping label where relevant
- Details of any incorrect or missing products, components, or accessories
Please keep the product, packaging, accessories, and shipping materials until our customer support team has reviewed your request or advised you that they are no longer required.
We will review the information provided and advise you of the available next steps in accordance with our Return & Refund Policy and applicable consumer law.
Missing Toy Pieces or Components
Some Sprigvolt® products contain multiple building pieces, puzzle components, character accessories, cards, or other small parts.
If you believe an item is missing from your package, please:
- Check the package contents against the product instructions or product page.
- Check all internal packaging, storage bags, trays, and compartments.
- Contact us if a listed component cannot be located.
Please include your order number, product name, and a description or photograph identifying the missing component whenever possible.
Returns and Refunds
Please contact us before returning a product.
Returns may require prior authorization. If your return request is approved, our customer support team will provide the applicable return instructions and, where necessary, the correct return address.
Do not send returned products to the company address listed on this page unless our customer support team specifically instructs you to do so.
The registered company address is not automatically the designated return location.
Return eligibility, applicable time limits, product-condition requirements, return-shipping responsibility, refund procedures, and other return terms are explained in our Return & Refund Policy.
Nothing on this Contact page limits mandatory statutory return, refund, replacement, or other consumer rights that may apply.
Shipping and Tracking Assistance
If you need help locating an order, please provide:
- Your order number
- The email address used for the purchase
- Your shipping destination
- Your tracking number, if available
Our team can assist with available information regarding:
- Order processing
- Tracking status
- Delivery updates
- Delayed shipments
- Delivery issues
- Packages showing delivered but not located
- Carrier investigations where appropriate
Delivery and carrier information may take additional time to investigate depending on the circumstances.
Privacy Requests
To submit a privacy-related request, contact:
Email: service@sprigvolt.com
Suggested Subject: Privacy Rights Request
Please describe the privacy right or concern you wish to address and provide enough information for us to reasonably identify the relevant records or account.
For your security, we may need to verify your identity before completing certain privacy requests where permitted or required by law.
Additional information regarding privacy rights and personal-information practices is available in our Privacy Policy and Your Privacy Choices page.
Response Times
Our customer support team aims to respond as quickly as reasonably possible during regular business hours.
Response times may vary depending on:
- The nature and complexity of your request
- Order verification requirements
- Product-information requests
- Shipping carrier investigations
- Missing-item investigations
- Return inspections
- Payment-provider reviews
- Privacy-request verification
- The number of customer requests currently being processed
- Public holidays
Sending multiple messages about the same issue may make it more difficult to process your request efficiently.
Whenever possible, please continue using the same email conversation for an existing support request.
Company Information
BRAND: Sprigvolt®
Website: sprigvolt.com
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Operating Company: Beijing Jinchenda Technology Co., Ltd.
Company Address: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
Thank you for choosing Sprigvolt®.
We’re committed to creating and offering thoughtful play experiences that encourage children and families to build, solve, explore, create, and imagine.
From creative construction and hands-on challenges to puzzles and storytelling play, our goal is to make every play experience a little more inspiring.
Sprigvolt®
Play. Create. Imagine. Grow.