Return and refund policy
Effective Date: September 17, 2026
BRAND: Sprigvolt®
Website: sprigvolt.com
COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.
COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
Sprigvolt® is owned and operated by Beijing Jinchenda Technology Co., Ltd. All purchases and transactions made through this website are processed by Beijing Jinchenda Technology Co., Ltd.
At Sprigvolt®, we want you to feel confident when choosing creative building sets, puzzles, character play sets, tabletop challenges, STEM-inspired toys, imaginative activities, and other products through sprigvolt.com.
This Return & Refund Policy explains our return period, eligibility requirements, return authorization process, responsibility for shipping costs, damaged or missing items, exchanges, inspections, refunds, cancellations, and other after-sales procedures.
1. Return Period
We offer a 30-day voluntary return policy.
You have 30 days from the date your order is delivered to submit an eligible return request.
Return requests submitted more than 30 days after delivery may not be accepted unless a longer period or another remedy is required by applicable law.
To begin a return, contact us before sending any product back:
Email: service@sprigvolt.com
Please include:
- Your order number
- Product name
- Reason for the return
Do not ship a return before receiving authorization and return instructions from Sprigvolt®.
2. Return Eligibility
For a voluntary return, the product must generally be:
- Returned within 30 days after delivery
- Unused and undamaged
- In substantially the same condition in which it was received
- In its original packaging when reasonably possible
- Complete with all originally included parts, accessories, cards, manuals, inserts, labels, storage bags, and other components
- Supported by proof of purchase or a valid Sprigvolt® order number
For toys and activity products containing multiple components, all pieces originally included with the product should be returned.
Examples may include:
- Building pieces
- Puzzle components
- Figures
- Character accessories
- Challenge cards
- Instructions
- Storage containers
- Decorative components
- Included tools or accessories
Products that have been used extensively, altered, intentionally damaged, improperly stored, returned incomplete, or damaged after delivery may not qualify for a full voluntary refund.
This does not affect claims involving products that were originally damaged, defective, incorrect, incomplete, or otherwise protected by applicable law.
3. Return Authorization
All returns require prior authorization from Sprigvolt®.
To request authorization, email:
Please provide:
- Your full name
- Order number
- Product name
- Reason for the return
- Photographs or video if the product is damaged, defective, incorrect, or incomplete
If your return request is approved, we will provide:
- Return instructions
- The correct return destination
- Applicable packing instructions
- Return-shipping instructions
- A return label where Sprigvolt® is responsible for arranging return shipping
Important
Do not send returned products to the registered company address listed at the top of this policy unless our customer service team specifically instructs you to do so.
The registered company address is not automatically our designated return facility.
Products sent without authorization or to an unauthorized address may be refused or may experience processing delays.
4. Damaged, Defective, Incorrect or Missing Items
Please inspect your Sprigvolt® order as soon as reasonably possible after delivery.
If you receive an order that is:
- Damaged
- Defective
- Incorrect
- Incomplete
- Missing a product
- Missing an included component or accessory
please contact us within 7 days after delivery whenever reasonably possible.
Email:
Please provide:
- Your order number
- Product name
- A clear description of the issue
- Photographs or video showing the product and problem
- Photographs of the shipping packaging where relevant
- Photograph of the shipping label where relevant
- Details of any missing pieces, accessories, cards, figures, or other components
Because many Sprigvolt® products include multiple pieces, please compare the contents against the applicable product page, package list, or instruction guide before reporting a missing component.
Do not dispose of the product or packaging until we have reviewed your claim or confirmed that disposal is permitted.
After reviewing the claim, available solutions may include:
- Replacement part
- Replacement product
- Reshipment of a missing item
- Exchange
- Partial refund
- Full refund
- Another remedy required by applicable law
The requested 7-day notification period does not eliminate any longer mandatory legal period or consumer remedy that applies to your purchase.
5. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Damaged, Defective or Incorrect Products
If the product is confirmed to be damaged, defective, incorrect, or otherwise non-conforming and a return is required:
Sprigvolt® will cover the reasonable return-shipping cost.
We may provide:
- A prepaid return label
- Arranged return service
- Reimbursement of an approved reasonable return-shipping cost
- Another suitable solution
Please follow our instructions before arranging return shipping yourself.
Change-of-Mind and Other Non-Quality Returns
For eligible voluntary returns caused by:
- Change of mind
- Ordering the wrong product
- No longer wanting the product
- Other reasons not caused by a product defect or Sprigvolt® fulfillment error
the customer is responsible for return-shipping costs.
6. Original Shipping Charges
For change-of-mind or other voluntary non-quality returns, the original shipping fee paid at checkout is generally non-refundable.
Where the return results from:
- A damaged product
- A defective product
- An incorrect product
- A Sprigvolt® fulfillment error
- Another circumstance in which applicable law requires reimbursement
the applicable original shipping charge may also be refunded.
If your order received free shipping, we will not retroactively charge the original outbound standard shipping fee solely because you make an otherwise eligible voluntary return, unless a specific promotion clearly stated otherwise and applicable law permits it.
7. Return Packaging and Tracking
Returned products must be packaged securely to help prevent damage in transit.
Whenever reasonably possible, use:
- Original product packaging
- Original protective materials
- A suitable outer shipping box
- Appropriate cushioning
When you are responsible for return shipping, we strongly recommend using a trackable shipping service.
Please retain:
- Shipping receipt
- Tracking number
- Proof of shipment
until the return has been completed.
Sprigvolt® is not responsible for an unauthorized or customer-arranged return that is lost, damaged, or delivered to an incorrect address before reaching the authorized return destination.
This limitation does not apply when Sprigvolt® provides the return label or directly arranges the return shipment.
8. Non-Returnable Products
The following products may not qualify for a voluntary return unless they arrived damaged, defective, incorrect, incomplete, or are otherwise returnable under applicable law:
- Gift cards
- Personalized or custom-made products
- Products clearly marked Final Sale where such restrictions are permitted by law
- Products materially used, altered, modified, or damaged after delivery
- Products returned with essential components missing
- Products returned without major included accessories
- Products damaged through misuse or improper handling
- Products subject to special health, safety, or hygiene restrictions where applicable and permitted by law
For toy sets, puzzles, building kits, character sets, and activity products, missing essential pieces may affect return eligibility or refund amount.
If you are unsure whether a product can be returned, contact us before sending it back.
Mandatory consumer rights are not affected by these exclusions.
9. Exchanges
If you want a different Sprigvolt® product, the simplest process is generally to:
- Request authorization to return the original product.
- Follow the approved return instructions.
- Place a new order for the preferred product once appropriate.
This helps avoid delays caused by changing inventory availability.
If you receive a damaged, defective, incorrect, or incomplete product, contact us within 7 days after delivery whenever reasonably possible so we can review whether a replacement or exchange is appropriate.
All exchanges remain subject to product availability.
10. Return Inspection
After an authorized return arrives at the designated return location, we will inspect it.
We may verify:
- Product condition
- Included components
- Accessories
- Packaging
- Evidence of use
- Order information
- Return eligibility
We will notify you by email whether the return is approved, rejected, or requires further review.
If a voluntary-return product has been used, damaged, altered, or returned with missing components in a manner that reduces its value, we may reject the return or issue an adjusted refund where permitted by applicable law.
Any deduction or rejection will be explained where appropriate.
This does not apply where the condition resulted from an original defect, shipping damage, fulfillment error, or another matter for which Sprigvolt® is responsible.
11. Refunds
If your return is approved, the refund will be issued to the original payment method.
Approved refunds are generally submitted within:
10 business days after the returned product has been received and inspected.
After Sprigvolt® submits the refund, your:
- Bank
- Credit card issuer
- PayPal
- Digital wallet
- Other payment provider
may require additional processing time before the refund appears in your account.
Currency-conversion differences or fees independently charged by your bank or payment provider are outside our control.
If more than 15 business days have passed since we confirmed approval of your refund and you still have not received it, contact:
12. Partial Refunds
Where permitted by applicable law, a partial refund may be issued if an eligible voluntary return:
- Has been used beyond what was reasonably necessary to inspect it
- Was damaged after delivery
- Is missing pieces or accessories
- Is missing manuals, cards, storage components, promotional items, or other included materials
- Has been altered after delivery
- Is returned in a materially different condition
- Has suffered reduced value because of improper handling or storage
For multi-piece toys and puzzle products, missing essential components may substantially reduce product value.
This section does not apply when the condition resulted from:
- Original manufacturing defect
- Shipping damage
- Incorrect fulfillment
- Missing components at delivery
- Another issue for which Sprigvolt® is responsible
13. Incorrect Products
If you receive a product that differs from your order confirmation, contact us within 7 days after delivery whenever reasonably possible.
Please provide:
- Order number
- Product ordered
- Product received
- Clear photograph of the item
- Product packaging or label where relevant
Do not send the incorrect product back before receiving instructions from our customer service team.
Depending on the circumstances, we may arrange:
- Correct replacement
- Reshipment
- Return
- Refund
- Another appropriate remedy
14. Missing Products or Toy Components
If an entire product appears to be missing, first review your shipping confirmation and tracking information.
Some orders may be shipped in multiple packages and arrive on different dates.
If an included toy component appears to be missing, check:
- Product packaging
- Internal trays
- Small accessory bags
- Storage compartments
- Instruction materials
- Package contents list
If the component still cannot be located, contact:
Please include:
- Order number
- Product name
- Description of the missing component
- Photograph of the contents received where possible
Where appropriate, we may send the missing component rather than requiring the entire product to be returned.
15. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Email:
Please include your order number.
We will make reasonable efforts to process the cancellation.
However, because orders may enter preparation quickly, we cannot guarantee that an order can be canceled after it has entered processing, fulfillment, or shipment.
If an order is successfully canceled before shipment, the payment will generally be refunded to the original payment method.
After an order has shipped, it will normally need to be handled as a return under this policy.
Nothing in this section limits any statutory cancellation or withdrawal right that cannot legally be waived.
16. Refused, Unclaimed or Undeliverable Packages
Customers are responsible for providing accurate delivery information and for receiving or collecting packages where required.
If an order is returned because it was:
- Refused
- Unclaimed
- Not collected
- Undeliverable because of an incorrect address
- Undeliverable because of incomplete information supplied by the customer
please contact us so we can review the circumstances.
Where permitted by applicable law, an approved refund may exclude:
- Non-refundable shipping charges
- Actual carrier return charges
- Reasonable additional delivery costs
If the delivery failure resulted from an error by Sprigvolt® or the carrier, we will provide an appropriate resolution.
17. Lost Packages
If tracking has not moved for an unusually long period or you believe the shipment has been lost, contact:
We may request an investigation from the applicable carrier.
For packages marked delivered but not located, we may review:
- Tracking records
- Delivery confirmation
- Delivery photograph
- Shipping address
- Carrier investigation information
If the carrier confirms that the package was lost before successful delivery, available remedies may include:
- Replacement
- Reshipment
- Refund
18. Promotional Items, Bundles and Free Gifts
If an order includes a:
- Free gift
- Promotional product
- Bundle item
- Complimentary accessory
- Other conditional benefit
and the qualifying product is returned, the applicable promotional item may also need to be returned.
If a required promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by applicable law.
For bundle promotions, refunds may be recalculated based on the actual products retained by the customer and the promotional terms disclosed at purchase.
This section does not limit remedies for damaged, defective, incorrect, or incomplete products.
19. Discounted Products
Unless specifically marked Final Sale, products purchased with a discount or promotional code may generally be returned if they otherwise satisfy this policy.
Refunds are based on the actual amount paid for the returned product after applicable discounts.
Discounts themselves do not have independent cash value.
20. Return Abuse and Fraud
Sprigvolt® may refuse or further investigate a return or refund request where there is reasonable evidence of:
- Return fraud
- False or altered documents
- Returning a product different from the product purchased
- Intentional damage
- Repeated abuse of the return process
- Fraudulent payment activity
- Materially false claims regarding missing components
- Manipulation of promotional offers
Any action taken under this section remains subject to applicable consumer-protection law.
21. Proof of Purchase
Proof of purchase may be required before we process a return, replacement, or refund.
Acceptable evidence may include:
- Order number
- Order confirmation email
- Purchase receipt
- Relevant transaction record
We may request reasonable additional information when necessary to verify the transaction and protect against unauthorized claims.
22. Product Safety Issues
If you believe a Sprigvolt® toy or component presents a potential safety issue, discontinue use and contact us promptly.
Please provide:
- Product name
- Order number where available
- Description of the concern
- Photograph or video where appropriate
- Information identifying the affected component
If a product is damaged, cracked, broken, or otherwise unsafe, do not allow a child to continue using it.
For products containing small parts or removable components, always follow the applicable age recommendations, instructions, and safety warnings.
23. Consumer Rights
This voluntary 30-day return policy is provided in addition to mandatory legal rights that may apply to your purchase.
Nothing in this policy excludes, restricts, replaces, or reduces a mandatory consumer right or legal remedy available under applicable law.
Depending on your country, state, province, or region, applicable law may provide rights relating to:
- Defective products
- Non-conforming products
- Incorrect goods
- Product safety
- Refunds
- Repairs
- Replacements
- Cancellation or withdrawal
- Delivery
- Warranties or guarantees
If applicable law provides a longer mandatory period or stronger remedy, that legal protection will apply.
24. Policy Updates
Sprigvolt® may update this Return & Refund Policy to reflect changes in:
- Products
- Return procedures
- Fulfillment practices
- Customer service processes
- Business operations
- Applicable legal requirements
The updated version will be posted on this page with a revised effective date.
The policy in effect when your order was placed will generally apply to that transaction, except where applicable law requires otherwise.
25. Contact Us
For return, replacement, exchange, missing-component, cancellation, or refund assistance, please contact us before sending any product back.
BRAND: Sprigvolt®
Website: sprigvolt.com
Email: service@sprigvolt.com
Contact Phone Number: +1 (970) 546-8287
Customer Service Days: Monday through Friday
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time
COMPANY NAME: Beijing Jinchenda Technology Co., Ltd.
COMPANY ADDRESS: Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing, China
Postal Code: 102600